Orders

Q: How do I place an order?
A: Simply browse our collections, select your desired items, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Q: Can I modify or cancel my order after it’s placed?
A: We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us at contact@avcshoes.store or call +1 918-273-645 as soon as possible. We’ll do our best to accommodate your request, but changes may not always be possible once an order is processed.

Shipping

Q: What shipping options are available?
A: We offer standard and expedited shipping options. Shipping methods and costs will be displayed at checkout based on your delivery location.

Q: How long does delivery take?
A: Standard shipping typically takes 5–7 business days. Expedited shipping options are available for faster delivery. Delivery times may vary depending on your location.

Q: Do you ship internationally?
A: At this time, we primarily ship within the United States. For international inquiries, please contact us directly at contact@avcshoes.store.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Items must be unworn, in their original condition, and in the original packaging to qualify for a return or exchange.

Q: How do I start a return or exchange?
A: Please email contact@avcshoes.store with your order number and reason for return or exchange. Our customer support team will guide you through the process.

Products

Q: How do I find the right shoe size?
A: We recommend checking our detailed [Size Guide] (Insert link to size guide if available) to ensure the perfect fit. If you are between sizes, we generally suggest sizing up for a more comfortable fit.

Q: Will the actual product look exactly like the photos?
A: We make every effort to ensure that product images and descriptions are accurate. However, minor color variations may occur due to different monitor settings, devices, and lighting conditions.

Payments

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as PayPal. All transactions are processed securely.

Account

Q: Do I need an account to place an order?
A: No account is required — you can check out as a guest. However, creating an account allows you to track your orders, manage returns, and enjoy a faster checkout experience.

Customer Support

Q: How can I contact customer service?
A: You can reach our customer service team by:

📧 Email: contact@avcshoes.store
📞 Phone: +1 918-273-645
🕑 Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)

We’re here to help!